Exchange & Return Policy

At TZ Store, we want you to be happy with your purchase. If you receive an incorrect, damaged, or defective product, please contact us as soon as possible so we can assist you.

1. Exchange Eligibility

An exchange may be requested if:

  • You received the wrong product or size.
  • The product arrived damaged.
  • The product has a manufacturing defect.
  • The item received is significantly different from the product ordered.

Exchange requests should be submitted within 7 days of receiving the order.

2. Product Condition

To qualify for an exchange, the item must:

  • Be unused and unworn.
  • Be in its original condition.
  • Have the original tags and packaging intact.
  • Not have any stains, damage, washing marks, perfume, or other signs of use.

3. Non-Exchangeable Items

For hygiene and safety reasons, certain products may not be eligible for exchange once opened, worn, or used.

Items purchased during final sale or clearance promotions may also be non-exchangeable unless the item is received damaged, defective, or incorrect.

4. Size Exchange

If you have selected the wrong size, an exchange may be possible subject to product availability.

The customer may be responsible for applicable delivery or exchange charges in cases where the wrong size was ordered by the customer.

5. Wrong or Damaged Product

If you receive a wrong or damaged item, please contact TZ Store within 48 hours of delivery and provide clear photographs/videos of the product and packaging.

After verification, we will guide you through the exchange process.

6. Refunds

Refunds are not generally provided for change of mind, incorrect size selection, or personal preference.

If a refund is approved by TZ Store due to an issue with the order, the refund method and processing time will be communicated to the customer.

7. Exchange Process

To request an exchange:

  1. Contact TZ Store through our official contact channel.
  2. Provide your order number and relevant details.
  3. Share photographs/videos if requested.
  4. Our team will review your request.
  5. Once approved, we will provide the next steps for the exchange.

8. Important Note

Exchange requests are subject to product availability. If the requested replacement is unavailable, TZ Store may offer an alternative solution.

9. Contact Us

For exchange or return-related questions, please contact TZ Store through the contact information provided on our website.

Thank you for shopping with TZ Store.